Refund policy
The House of Kahani Refund Policy
At The House of Kahani, we specialize in handcrafted home decor made using traditional artisan techniques. Due to the handmade nature of our products, we do not accept returns or offer refunds, except in cases where an item is damaged or lost during transit.
Handcrafted Nature of Our Products
All our fabrics are created using hand block printing and natural dyes. Minor variations in color, print alignment, or texture are a natural part of this artisanal process and are not considered defects. Such variations do not qualify for returns or refunds.
Return Eligibility
Returns are accepted only if the product arrives damaged or is lost in transit.
To be eligible:
- You must email us at thehouseofkahani@gmail.com within 7 days of delivery
- Clear photos of the damaged product and packaging are required
- Our team will review and confirm the claim before proceeding
Once approved, we will offer a replacement or appropriate resolution.
Final Sale
All confirmed and shipped orders are considered final sale. We strongly encourage customers to review product details carefully and contact us before placing an order if clarification is needed.
Return Cost
In cases where a return is approved, return shipping costs are the responsibility of the customer. International return shipping can be costly, so we recommend discussing all possible solutions with our team first.
For any inquiries, please reach out to us at thehouseofkahani@gmail.com - we’re always happy to help.